Terms of Service

1. Operator

NormaTrack operates as a B2B SaaS (Software as a Service) platform designed to facilitate the management of product data, material traceability, supplier relationships, and the generation of Digital Product Passports (DPPs).

2. Scope of Service

NormaTrack provides software tools for data management, traceability mapping, and compliance workflows.

Disclaimer: NormaTrack does NOT provide legal advice, environmental certifications, or auditing services. Use of the platform does not guarantee approval by any regulator, auditor, or government entity.

3. Accounts and Registration

To access the Service, you must register for an account and provide accurate corporate information. You are strictly responsible for safeguarding your login credentials and for all activities that occur under your workspace. We reserve the right to restrict or suspend accounts in cases of suspected fraud, unauthorized access, or security risks.

4. Acceptable Use

You agree NOT to use the platform to:

• Upload false, misleading, fabricated, or illegal supply chain data.
• Attempt to hack, bypass, or circumvent our security controls or rate limits.
• Reverse engineer the platform or scrape data using automated bots.
• Distribute malicious payloads or viruses through document or image uploads.
• Use the platform for any purpose that violates local or international trade and data laws.

5. Customer Data

You retain full ownership of all structural, supply chain, and product data you upload to the platform. You are solely responsible for ensuring you have the legal right, consent, and authorization to use and process this data. NormaTrack acts strictly as a data processor on your behalf.

6. Data Accuracy & Compliance Responsibility

The Customer is entirely responsible for the accuracy, completeness, and truthfulness of all material and supplier data entered into the system. The Customer bears sole responsibility for internal reviews and final public disclosures.

Utilizing NormaTrack’s workflows does NOT automatically ensure regulatory compliance (including, but not limited to, the EU ESPR), audit success, or legal sufficiency.

7. Intellectual Property

The NormaTrack platform — including its underlying source code, interfaces, workflow architectures, branding, and original content — remains the exclusive property of NormaTrack and its licensors. Upon subscription, the Customer is granted a limited, non-exclusive, non-transferable right to use the software. You retain all intellectual property rights to your own uploaded data and generated outputs.

8. Service Availability and No Warranty

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. While we strive for maximum uptime, we do not warrant uninterrupted availability. The platform may occasionally experience downtime due to necessary maintenance, security updates, or third-party infrastructure outages.

9. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall NormaTrack, its directors, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages. This includes, without limitation: loss of profits, data loss, reputational harm, or business interruption arising out of the use or inability to use the Services.

Our total aggregate liability for any claims under these Terms shall not exceed the total amount paid by you for the Services during the twelve (12) months immediately preceding the claim.

10. Suspension and Termination

We reserve the right to suspend or terminate your access immediately, without prior notice, upon breach of these Terms, non-payment, or if continuation of your account poses a legal or critical security risk to NormaTrack or its other users. Upon termination, your right to use the platform ends immediately. Clauses relating to Intellectual Property, Limitation of Liability, and Data Responsibility will survive termination.

11. Billing and Subscriptions

Certain features or Service tiers require a paid subscription. Unless otherwise agreed in a separate written contract:

• Fees are billed in advance based on your selected billing cycle (e.g., monthly or annually).
• Subscriptions renew automatically unless cancelled prior to the renewal date.
• Fees are absolutely non-refundable unless expressly mandated by local law.
• Failure to process payments may result in immediate workspace suspension or downgrade to a basic tier.

12. Changes to Service or Terms

We reserve the right to modify these Terms at any time to reflect changes in our Service, legal requirements, or operational practices. Material changes will be accompanied by an updated "Last Updated" date at the top of this document, and whenever possible, a notification within the app. Your continued use of the platform after enforcement constitutes your binding acceptance of the new Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of France, without regard to conflict of law principles. Exclusive jurisdiction for the resolution of any dispute arising out of or in connection with these Terms shall reside in the competent courts of Paris, France.

14. Contact Information

For legal inquiries, dispute resolution, or questions about these Terms, please contact our legal department at legal@normatrack.com.